Jaime Acosta
Senior Director, Client Success @Ontic
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WORK HISTORY
Senior Director, Client Success @Ontic
Chicago, IL, US
Ontic makes software that corporate and government security professionals use to proactively manage threats, mitigate risks, and make businesses stronger. Built by security and software professionals, the Ontic Platform connects and unifies critical data, business processes, and collaborators in one place, consolidating security intelligence and operations. We call this Connected Intelligence. Ontic serves corporate security teams across key functions, including intelligence, investigations, GSOC, executive protection, and security operations. For more information please visit https://ontic.co/
EDUCATION
Olivet Nazarene University
B.S. Business Administration, Management/Finance
Quinlan School of Business, Loyola University Chicago
MBA, Marketing
ABOUT JAIME ACOSTA
Bilingual MBA passionate about Customer Success. Influential people leader focused on driving long-term success, growth, adoption, and advocacy across enterprise-level customers. Driven by developing a team of customer success managers and leaders of CSMs. Recognized for my leadership skills. A marketer with international experience in Latin-America. Track record in building brand equity, success and account management, sales operations, creating new customer bases, and fostering current customers. Top-producer in Customer Success, Sales, and Marketing with success in developing strategy and tactics to grow brand awareness and create operational efficiencies, while generating revenue for high-profile companies. Big picture designer of business development and customer success strategy across verticals. Currently, head Ontic Technologies\' Client Success organization. In a world filled with risks and threats, I lead my team in working with passion and with a clear mission when serving our client base.\"Keeping People Safe and Making Organizations Stronger\". Most recently, I led and drove a high-growth customer success segment and region within Slack. By the last quarter of my time at Slack, I was privileged to have contributed to the company\'s first quarter over $300M in revenue, as well as to a total FY22 revenue run rate upwards of $1.2B, with record daily active users growth (upwards of 12.5M). Additionally, I helped ensure (in partnership with my fellow CS leadership team) that Slack\'s Customer Success organization was best positioned to tackle the CS-related work under the Salesforce umbrella. Formerly, I led a high-performing team of customer success managers and directors tasked to retain and expand customers\' yearly recurring revenue. Consistently over-performed, achieving a higher retention percentage QOQ than my peers, while overseeing more than $22 million in annual subscription value across my team\'s customers. Previously, grew accounts’ value by over 8% year-over-year as a LATAM Account Manager. Led and mentored a team of 11, while producing $1.95MM in monthly gross bookings as a Sales Manager. Reached over 140% of gross profit goal and successfully contributed to a new product launch in top 10 market as an Account Executive. Achieved 101% of enrollment goal as an Admissions Counselor. Experienced working for IMC, market research, start-up and tech companies.
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