Jaime Ycaza

Director of Client Success

Role: Director of Client Success at Pci
Location: Buffalo, NY, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Jaime Ycaza

As Director of Client Success at PCI, leads strategies to maintain and improve client satisfaction while fostering long-term professional relationships. Focused on aligning IT solutions with business needs, contributes to achieving client retention and growth through collaboration, innovative problem-solving, and delivering value-driven solutions. With over 15 years at PCI, has developed a deep understanding of client environments and operational dynamics. Dedicated to enabling successful partnerships by consistently exceeding expectations in client engagement, business development, and IT alignment. Values teamwork, strategic planning, and fostering sustainable growth for both clients and the organization.

Experience

Director of Client Success
Pci
Apr 2024 — Present · Buffalo, NY, US

Contact information

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Current company

Pci

Information Technology and Services · 656 employees · Founded 1981 · Buffalo, New York, United States

PCI\'s goal is to provide expert IT capabilities that establish compliance in a cost-effective manner which allow businesses to focus on their core competency. PCI provides professional managed IT services and IT infrastructure management services. We specialize in building robust and customized support models that service our clients. As an experienced industry leader our IT infrastructure support and managed IT services expertise can help companies reduce costs and increase effectiveness today, tomorrow and into the future. Our experienced and talented IT professionals provide our clients with best-practice and validated solutions that meet their needs and protect the business. PCI is proud to be a family-run organization with a professional culture that fosters a commitment to PCI and our clients\' businesses. The result is a highly competent technical team that provides exceptional customer service while leading fulfilling professional careers. PCI is a certified Microsoft Solutions Partner for Modern Work and we are proud to provide support services, hardware, and software offerings from our other partners - such as Citrix, NetApp, HP & HPE, Veeam, Cisco, etc. PCI is well equipped to ensure success for your IT needs!

pciconnected.com

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