Jaime L. Swindell
Customer Success & Sales Enablement Leader | Executive Coach | \"Transforming Customers into Brand Ambassadors!\"
- Role
- Customer Experience (Cx) Educator at Pryor Learning
- Location
- Greensboro, NC, US
- LinkedIn followers
- 500 followers
About Jaime L. Swindell
PLAYER-COACH ENABLEMENT LEADER WHO TURNS EDUCATION INTO REVENUE Everything I build…
Experience
Customer Experience (Cx) Educator
Feb 2003 — Present · Mission, KS, US
I\'ve delivered nearly full-day training sessions across North America, driving customer success by specializing in customer experience, service excellence, leadership, communication, conflict resolution, and Excel data analytics. My tailored workshops directly align with business goals and the customer journey, consistently yielding measurable improvements in customer engagement, retention, and service delivery for all levels, from front-line professionals to C-suite executives. I am very comfortable speaking in-person in front of very large audiences and conducting training remotely via video conferencing technologies like Zoom, GoTo Meeting, Adobe Connect, Microsoft Teams, Google Meet, Webex, etc CX-Aligned Learning Delivery: Facilitated nearly full-day, interactive corporate training sessions across the USA and Canada, upskilling nearly professionals - each experience designed to reflect real client challenges and improve customer-facing performance. Human-Centered Instructional Design: Develop engaging action guides and customized training materials focused on real-world application, resulting in a 21% increase in participant satisfaction and engagement scores E-Learning Growth: Consulted with senior management to optimize LMS delivery and pricing strategy, triggering a 13% increase in B2B and B2C sales, faster SaaS adoption, and a breakthrough in customer advocacy. Customer-Focused Data Analysis: Make process improvements based on customer surveys, decreasing churn by 5%. Recognition for Excellence: Honored with multiple company-wide awards, including Ultimate Trainer, Highest Customer Satisfaction, and Highest Commission, reflecting consistent learner impact and client trust.
Education
North Carolina Agricultural and Technical State University
Bachelor of Science, Electrical Engineering
1995 — 1999
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