Jaime Ross

About Jaime Ross

A customer focused, results driven leader with 20+ years experience managing people to achieve sustainable highest value customer satisfaction, optimal net revenue generation and continuous organizational improvement. With a leadership hallmark of creating the culture of best practices and managing people through the process of reengineering, strategic alliances and technological innovation, this trusted advisor to senior management has the proven technical expertise to be the change agent who manages innovation in staff performance for call center operations, large inbound teams, client relations and account management. A highly personable business partner with the tenacity, adaptability and forward thinking to build high performance teams and a solid professional reputation for balancing strategic vision, operational leadership and technical know-how. Excels in the leadership of teams and operations in pressurized environments to deliver results and add value to any progressive organization, their staff, partners and customers.

Experience

1. Director of Real Estate Planning & Operations

   BOK Financial

   Jan 2026 — Present

Education

• California State University, Fresno

  Bachelor of Arts, Liberal Studies

  1998 — 2005

• Sierra High School

  Diploma

Skills

• Credit
• Branch Banking
• Team Leadership
• Meticulous
• Program Management
• Leadership
• Marketing Strategy
• Cross Selling
• Self Driven
• Banking
• Sales
• Relationship Management
• Business Development
• Branch Management
• Strategy
• Self-Driven
• Training
• Strategic Leadership
• Management
• Team Building
• Sales Management
• Social Media
• Thorough
• Business Planning
• Retail Banking
• Strategic Planning
• Small Business Lending
• Time Management
• Customer Experience
• Loans