Jaime Quiroga Bseet

About Jaime Quiroga Bseet

I am a high energy, adaptive and fast paced IT professional, Transition Manager, Project / Product Owner, System and Integration Engineer, and Business Analyst, with experience in complex systems planning and implementation. Extensive experience in the development of detailed installation, design and architectural documentation for high-performance, high availability VoIP and IP infrastructure systems in rapid changing environments. I am 100% Customer and quality focused with proven successful track record of project related achievements with ability to act independently or working in collaboration with multicultural cross-functional team and vendor based environments including but not limited to vendor technical management, project management, product / platform ownership and coordination of large scale platform deployments, and budgetary coordination.I can be contacted at:j••••••••@veteran.me21••••••81

Experience

1. Principal Technical Account Manager

   NiCE

   Jul 2021 — Present · Dallas-Fort Worth, TX, US

   Responsible for Key customer transition during the implementation of inContact products and services. Taking total ownership of the customer relationship and become their advocate within inContact with on-target customer service and flawless execution. Engage with the customer during the sales process and ensure that their experience during implementation, go-live, and continued operations on the contact center platform is smooth and meets expectations. Work closely with the customer to ensure their success meeting the customer objectives in using our products.

Education

• Southern Methodist University

  Master of Science (M.S.), Telecommunications

• DeVry University

  BSEET, Electrical, Electronic and Communications Engineering Technology