Jaime M.
IT Operations Analyst @Municipal Credit Union
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WORK HISTORY
IT Operations Analyst @Municipal Credit Union
NY, US
Support the day-to-day functioning of core banking processes and ancillary applications• Documents procedures and resource documentation, and records system changes for troubleshooting and auditing• Support the development of new products and/or processes on core banking system platforms by providing subject matter expertise on platform specifications and requirements• Analyze and deploy process automation with OpCon job scheduler• Core banking system release management, AIX patch management, service pack deployment, system backups, system recovery and daily routine maintenance • Provides 1st and 2nd level technical support and responds to incidents as appropriate• Monitor server performance and troubleshoot server issues • Function as a liaison for MCU with technology vendors when troubleshooting system issues. • Monitor status of all automated jobs in OpCon and take appropriate action to resolve any errors that may occur
EDUCATION
Park University
Bachelor of Science - BS, Information and Computer Science, Software Development
El Paso Community College
Associates of Applied Science, Computer Programming
ABOUT JAIME M.
Seasoned IT professional with a passion for providing top-notch customer service and implementing solutions to optimize business operations. I love to work with both users and vendors. I have +9 years of experience in software and application support in a variety of industries (business process outsourcing, tourism and retail, and credit union operations). Highly adept in all Microsoft Office programs and fundamental knowledge of website editing (HTML and Dreamweaver). I have professional and academic experience in the following programming languages: Java, C++, Visual Basic, Oracle SQL, MSSQL.
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