Jaime Leaman
Project Analyst/Project Manager, Process Improvement, Implementation, CRM Management, SharePoint, Critical Thinking, Client Relationship Building, Collaboration, KPI Tracking, Complex Problem Solving
- Role
- Project Coordinator at Optia Group
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Jaime Leaman
I am a strong communicator who builds solid client relationships and trust with internal…
Experience
Project Coordinator
Oct 2021 — Present
Jaime has a decade professional experience in the areas of Process Optimization, Professional Services, Customer Success and Support, and Project Management. Jaime has led teams through multiple acquisitions and transitions. Throughout her career, Jaime has received recognition for her passion for customer excellence, project success, and business profitability. Her drive for process improvement and committed leadership resulted in Jaime being selected as a member of the Circle of Excellence on a global scale.Jaime’s experience includes:• Leading several CRM transitions while establishing and communicating best practices and executive leadership status updates• Managing a team of project managers, project coordinators and remote technicians responsible for supporting remote installations of hardware and software in the QSR space• Implementing successful hardware and software systems• Supporting implementation consultants while conducting status meetings, maintaining budgets, and managing timelines within the SaaS spacePrior to Optia Group, Jaime worked for a number of organizations in project management and communication roles. Her background includes working for a cloud and hardware-based restaurant management system as well as for construction software companies. Jaime specializes in Salesforce as a CRM tool but is proficient in NetSuite as well. Jaime is a graduate of Arcadia University with a Bachelor of Arts, History.
Education
Arcadia University
Bachelor of Arts in History, 2009
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