Jaime Bigelow

About Jaime Bigelow

People-focused Operations, Healthcare Technology, Learning and Insurance senior leader with more than 15 years of experience in culturally and strategically-informed performance and quality management, strategic planning, vendor and network partner relationship management, medical transaction processing, implementations, product-design, design thinking, leadership development, corporate learning & development, talent engagement, and social learning, especially attune to leading teams in a fast-paced, SAFe agile environment through emotionally-intelligent collaboration.

Experience

1. AVP, Operations

   Healthesystems

   Mar 2021 — Present · Tampa, FL, US

   Senior business leader within the ancillary benefits management division at Healthesystems, accountable for four key operational value streams, encompassing referral, billing, adjudication and catalog processes, along with oversight of a robust network of ancillary medical vendor partners, ensuring high-quality services and timely delivery through detail analytics, performance management and continuous improvement.• Oversees the efficient and accurate processing of hundreds of thousands of medical referrals and transactions quarterly. • Responsible for directing the continuous improvement initiatives required to mature key business areas and scale operational processes, which helped support a 50% increase in demand over the last four years while maintaining consistent team size and increasing retention and engagement.• Leads the vetting, onboarding, integration and continual management of all Healthesystems ancillary vendor partners, supporting the successful transition of our partners into a highly-managed, performance-driven program providing insurance payers and patients access to a broad network of medical services and products. • Chairs enterprise-level Culture of Quality committee tasked with instituting cross-functional quality management initiatives and supporting employee-driven continuous improvement projects.

Education

• Defense Information School

  Public Affairs Certification, Public Affairs, Media Relations, Journalism, Photography

• University of South Florida

  BA, Communication (Interpersonal and Org.)

  2004 — 2007

Skills

• Software Development Life Cycle (Sdlc)
• Program Management
• Leadership
• Business Process Improvement
• Management
• Leadership Development
• Insurance
• Vendor Management
• Call Centers
• Hipaa
• Employee Relations
• Business Analysis
• Access
• Change Management
• Training
• Sharepoint
• Software Documentation
• Sdlc
• Process Improvement