Jai Kumar
Customer Success Manager | B2B | SaaS | Retention & Growth
- Role
- Customer Success Manager at Blackbaud
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Jai Kumar
Customer Success Manager with 4.5 years of experience in the SaaS space, focused on building strong client relationships and helping customers get real value from the products they use. I work closely with customers throughout their journey from onboarding and adoption to renewals and growth, ensuring they achieve their goals while driving retention and expansion. I’ve managed high-value accounts, improved engagement, reduced churn, and consistently identified opportunities for upsell and cross-sell. Known for a consultative, problem-solving approach and strong collaboration with Sales, Product, and Support teams to deliver a seamless customer experience and long-term success
Experience
Customer Success Manager
Sep 2025 — Present · Hyderabad, IN
Education
Central University of Karnataka
Bachelor of Business Administration - BBA, Finance, General
2017 — 2020
Symbiosis Skills & Professional University
Master of Business Administration - MBA, Finance, General
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