Jaikesh Omprakash Agrawal
Application Service Manager @ SAP Labs
- Role
- Cas Application Services Manager at SAP
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Jaikesh Omprakash Agrawal
Passion-driven, goal-oriented MBA Graduate (Finance & Marketing) from IMI, New Delhi•9+ years of experience streamlining operations through automation & integration•Proven track record of spearheading medium-large scale digital transition & transformation projects•Seasoned Project Manager with exposure across stakeholder, organizational change & risk management•Focused strategist in developing & executing comprehensive business strategies to drive growth•Professional in implementing strategies tailored to unique needs & objectives of diverse businesses•Actively seeking opportunities to deliver enhanced customer experience through strategic planning
Experience
Cas Application Services Manager
Jan 2025 — Present · Pune, IN
Ensuring successful service execution of Cloud Application Services (CAS) portfolio for customers• Managing a portfolio of 18 customers as the primary point of contact for CAS,(34 contracted CAS packages) ensuring timely service delivery, consumption, and renewal of contracted packages• Achieving KPI targets for service delivery (consumption, renewal, churn) and customer satisfaction• Identifying & pursuing upsell/cross-sell opportunities through continuous customer engagement• Managing complete service delivery lifecycles, from initiating customer onboarding to service go-live, in partnership with cross-functional teams• Managing stakeholders across various levels (technical, customer-facing) and ensuring timely service adoption/delivery
Education
BITS Edu Campus: BABARIA INSTITUTE
Bachelor of Engineering, Electronics and Communications
2010 — 2014
IMI Delhi
Post Graduate Diploma in Management, Marketing and Finance
2018 — 2020
Skills
- Microsoft Word
- Electronics
- Java
- Leadership
- Management
- Microsoft Office
- Html
- Powerpoint
- Microsoft Excel
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