Jaijai Lewis

Experience

1. Customer Success Manager

   Salesforce

   Apr 2024 — Present · US

   Client and Project Management- Served as the primary contact for several key accounts, ensuring seamless communication and support- Aligned customer account teams to achieve their objectives through effective collaboration- Streamlined processes by creating tools for Case Oversight, Accessibility, and client engagement- Authored monthly updates to inform the client organization of changes and opportunities- Excelled in communication, client management, project management, and data analytics.Data Management and Integrity- Enhanced data integrity by developing audit trail systems to correct historical issues- Ensured data quality by cleaning and preprocessing raw data, collaborating with cross-functional teams- Identified and created relevant data features to enhance model performance and accuracy, working closely with domain experts.Analytics and Reporting- Drove a high ACV renewal with Google by leading foundational analytics, addressing critical issues in account data, licensing, and PSL to SKU inconsistencies- Extracted meaningful insights from large datasets for CSG, interpreting trends and anomalies for strategic decisions- Developed complex data models to support decision-making processes- Prepared comprehensive reports for executive leadership and stakeholders, effectively communicating trends, patterns, and predictions through clear visualizations and narratives- Designed and maintained interactive dashboards and reports using Salesforce and Tableau.Strategic Collaboration and Implementation- Translated business requirements into data-driven solutions, collaborating with engineering, product, and business teams- Built relationships and influenced stakeholders to achieve leadership buy-in and drive change management- Converted strategic direction into operational plans, designing programs to integrate leadership decisions into actionable results.

Education

• St. Joseph's University New York

  Special Education, Education

  1998 — 1999

• Queens College

  Special Education, Education

  1999 — 2000

Skills

• Digital Marketing
• Questionnaires
• Market Analysis
• Competitive Analysis
• Customer Experience
• Product Development
• Analysis
• Research
• Financial Services
• Survey Research
• Focus Groups
• Questionnaire Design
• Business Insights
• Quantitative Research
• Customer Insight
• Marketing Research
• Product Management
• Cross-Functional Team Leadership
• Competitive Intelligence
• Online Marketing
• Data Analysis
• Client Services
• Report Writing
• Data Collection
• Brand Development
• Segmentation
• Leadership
• Qualitative Research
• Brand Loyalty
• Brand Equity
• International Project Management
• Strategic Thinking
• Innovation
• Research Design
• Online Research
• Analytics
• Quantitative Analytics
• Survey Design
• Programming
• Consumer Insight