Jaidev Hasija
Director Banking and Financial Services | P&L | Client Relationship and Account Management | Operational Excellence
- Role
- Director Chat Operations and Delivery at Barclays
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Jaidev Hasija
A result oriented professional with over 20 years of experience in the field of Banking and Financial Services ensuring consistency on Service-Level Agreements (SLA) and People Management. With a proven track record in customer experience management and expertise in leading and managing teams to deliver performance improvement best practices. Effective communicator at all levels with strong leadership skills who mentors team members; drives performance and efficiency; highly customer focused and is committed to the organisation’s goalsDemonstrated breakthrough improvements to impact bottom line business revenue and customer experience. In my tenure with Teleperformance proven track record of growing the business by focusing on transforming through Lean, Automation and AnalyticsManaged business revenues / cost and overall P & LWorked on several projects on RFPs, Change Requests and Feasibility Studies for existing and new clients across different geographies such as US, UK and IndiaExpertise Cost Reduction, Productivity Optimization, Improved Customer ExperienceDomain – Banking and Financial ServicesMulti-channel - Chat, Email, Messages, Voice, Back-office
Experience
Director Chat Operations and Delivery
Mar 2022 — Present · Noida, IN
Education
University of Mumbai
Bachelor's degree
1996 — 1999
Rizvi Institute Of Management Studies and Research
Bachelors degree in Hotel Management
1995 — 1998
Skills
- Service Delivery
- Transition Management
- Offshoring
- Bpo
- Outsourcing
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