Jaidev Haridoss

About Jaidev Haridoss

I love to dive into customer issues and completely transform the Customer Experience for the better. I create and optimize customer journeys especially the complex OMNI journeys across various channels. Customer Centricity is my biggest focus area - I put the customer at the center of all that I do.To accomplish this, I focus on building amazing teams, use the latest and greatest technologies available, focus on the key outcomes and retrospect & quickly adapt to the learnings.I have built world-class product teams and scaled from 20 to 100 people.I am constantly learning and exploring new areas I enjoy meeting new people and hearing new perspectives. I am extremely passionate about crafting the next gen futuristic customer experiences, Reach out if you want to talk to me about emerging tech or products or music or cricket Professional SkillsProduct Management | User Experience (UX) Design | Product Analytics | Team Development | Strategic Planning | Product Development | Product Roadmap | Agile Development | Data Science | NLP

Experience

1. Associate Director-experience Mgt

   Verizon

   Jan 2024 — Present · IN

Education

• Great Lakes Institute of Management

  PGWPM, Finance, General

  2011 — 2014

• Anna University

  Bachelor of Engineering (B.E.), Electrical & Electronics

  2003 — 2004

Skills

• Web Services
• Big Data Analytics
• Statistics
• Market Research
• Wireless Technologies
• Java Enterprise Edition
• Sdlc
• Solution Architecture
• Cassandra
• Oracle
• Data Mining
• Requirements Analysis
• Sql
• Agile Methodologies
• Management
• C++
• Software Development
• Business Analysis
• Unix
• Requirements Gathering
• Team Management
• Tableau
• Cognos
• Data Science
• Pl/Sql
• R
• Software Project Management