Jaideep Das

About Jaideep Das

Dedicated Assistant Training Manager with a comprehensive 17-year background in customer service, people management and specialized in Voice and Accent/New-Hire training, New-Hire Engagement, and soft skills coaching. Over 9 years of expertise in people management, stake holder management, designing & developing content, and facilitating learning programs across diverse industries for language enhancement for Banking, IT, Healthcare, Wealth Management and Medical Industries. Clients currently working with are Capital One, Klarna, Charles Schwab, JPMC, National General Insurance, Liberty Global Insurance, Bank of America, HP, Ardonagh, Zion, Alight, and many more at MphasiS. Proven ability in collaborating with subject matter experts to curate materials for both instructor-led and e-learning formats. Adept at applying instructional design concepts, adult learning principles, and project management skills to create interactive and engaging learning experiences. Certified Learning Engineer and Content Developer by Area9 Lyceum on Rhapsode, showcasing a commitment to ongoing professional development. Currently, successfully overseeing a large team of Voice and Accent trainers across various locations at Mphasis ensuring the clients and customer satisfaction deliverables are met for all business within the Organization.Certifications - 1. Design Thinking – QGLUE, Awaiting Certificate, Nov 20232. Transactional Analysis Foundational – TA101 by ITAA, Mar 20213. Certified Learning Engineer – Area9 Lyceum, Sep 20204. Certified DISC Trainer – By Strength Scape, Nov 20195. Interviewing Skills S1 – Mphasis L&D Vision, Oct 20196. certified by Langevin at MphasisExpertise-MS Office Suite, Training Management, Process Management, Operations management, Complaint Resolution, Communication Skills, Quality Management, Data Analysis, Employee Engagement, Content Development, Articulate 360, Instructional Designing, ADDIE, ILT & e-Learning, Training Facilitation, Design Thinking and Organized.

Experience

1. Manager - Talent & Training

   Mphasis

   Sep 2025 — Present · IN

Education

• Sikkim Manipal University

  Bachelor of Business Administration (BBA)

Skills

• Microsoft Excel
• Customer Service
• Vendor Management
• Leadership
• Microsoft Office
• Voice & Accent
• Bpo
• Voice of the Customer Analysis
• Team Management
• Management
• Business Analysis
• Operations Management
• Program Management
• Transactional Banking
• Performance Management
• Project Management
• Test Automation
• Soft Skills
• Training
• Testing