Jaibardhan Kumar Singh
Collection Manager
- Role
- Collections Manager at HDFC Bank
- Location
- Raipur, CG, IN
- LinkedIn followers
- 500 followers
About Jaibardhan Kumar Singh
love ur Situation. Always next will be better.
Experience
Collections Manager
Oct 2022 — Present · Raipur, IN
Delegating Managing NPA portfolio - Credit card- Handling credit card portfolio of 3600+ delinquent customer- Regular call auditing of the trails of telecalling & field visit in the banking system. immediately after the conversation/ visit.Managing end to end credit card settlement/dispute resolution as per Process- Handling in house & out source caller with multiple Agencies and field executive with regular trailing- Performance monitoring & resolution monitoring- Ensuring monthly set target & achieved accordingly to the given portfolio & Regular monitoring of achievement callers & FOS also- Coordinating with the legal department and advocate for the resolution with in the code of the conduct- Managing productivity by fixing collection and resolution parameters of the telecallers, field as well as Executive & monitoring performance against set parameter on a daily & monthly performance resolution.
Education
Tilka manjhi bhagalpur university
Bachelor of Commerce - BCom
2015 — 2018
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