Jai Romero
Sr Process Manager @Capital One
Richmond, VA, US
EMAILS
j••••••••@capitalone.com
MOBILE NUMBERS
+18•••••••67
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WORK HISTORY
Aug 2023 — Present
Sr Process Manager @Capital One
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EDUCATION
N/A
Sergeant
Associate of Applied Science, Hospitality Administration/Management
N/A
Long & Foster Real Estate - Avalon Office
Real Estate Salesperson License
2004
Reynolds Community College
Associate’s Degree, Hospitality Administration/Management
2003
Virginia Commonwealth University
Bachelor’s Degree, Psychology
N/A
Virginia Commonwealth University
Bachelor of Science, PSYCHOLOGY
SKILLS
Direct SalesNew Restaurant OpeningsInsurance ClaimsEvent PlanningCustomer SatisfactionTrainingEmployee TrainingLabor Cost ManagementPublic RelationsInventory ManagementSalesStaff RetentionTime ManagementRetailSocial MediaCall Center AdministrationMarketingRestaurant ManagementClaims ResolutionP&L ManagementLeadershipEvent ManagementCustomer RetentionCustomer ServiceClaims ManagementManagementTeam BuildingSocial Media MarketingMulti-UnitHiringFood Cost ManagementStrategic PlanningFacebookSocial NetworkingManagement Development
ABOUT JAI ROMERO
Visionary head of Customer Experience with 10+ years leading multi-LOB, global contact…
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