Jai Patel

About Jai Patel

Hi there – It’s nice to e-meet you!I am a Logistics and Supply Chain Professional with 7+ years of experience managing operations, transportation, distribution, and inventory across multiple distribution centers. I specialize in optimizing supply chain processes, improving operational efficiency, and ensuring inventory accuracy. My expertise includes:Leading cross-functional teams.Cycle counts and inventory audits.OS & D (overage, shortage, damage) claims.Returns and damaged goods management.High-value inventory tracking (GreyOrange robotics)Inbound/outbound operations and reporting.Most recently, I served as Logistics Resolutions CRD at Medifast, Inc, overseeing transportation and inventory across three DCs and coordinating with vendors and customers. Previously, I managed multiple departments at XPO Logistics while performing inventory cycle counts and tracking high-value items. I also supervised inventory operations, returns, and damaged goods at Rite Aid Distribution Center.I am passionate about driving efficiency, accuracy, and results in logistics and supply chain operations.

Experience

1. Logistics Resolutions Crd

   Medifast, Inc

   Jun 2021 — Present · Baltimore, MD, US

   Oversee all Medifast DCs’ inventory, transportation, inbound & outbound operations.• Act as the primary point of contact for shipping/receiving inquiries, concerns, and complaints.• Work closely with distribution supervisors, managers, and direct managers on training, projects, and KPIs.• Collaborate with vendors and customers on complaints, order management, and inventory coordination.• Analyze waves and daily reports for all DCs to ensure operational efficiency.• Provide shipping support for general shipment concerns, including addresses, processes, freight estimates, and updates.• Liaise between customer service, UPS Global Business Services (GBS), and FedEx to research and correct customer shipping issues.• Systematically track in-house order processing and shipping, including Executive, House Account, Employee, and urgent orders.• Coordinate with internal and external business partners to schedule and track special and priority load requests.• Track vendor sample shipments and other vendor-related shipping under designated accounts.• Create and manage purchase orders (POs); update new items in Oracle/DC systems; ensure accurate receiving and storage.• Conduct cycle counts, investigate discrepancies, and resolve aged or delayed orders to maintain inventory accuracy.• Process OS & D claims (overage, shortage, damage) with carriers and coordinate resolutions with vendors.• Generate daily inventory and order reports to monitor stock levels and support decision-making.• Order and manage inventory for all Medifast distribution sites.• Maintain tracking of all resolution and complaint issues within the transportation database.• Escalate issues to management and assist the team with projects.• Create and maintain SOPs to standardize processes.• Travel to all Medifast DCs to oversee projects and management initiatives.

Education

• Harford Community College

  Associate's degree, Business Administration and Management, General

• University of Maine at Presque Isle

  Bachelor of Business Administration - BBA, Management and Leadership

• Penn Foster Group

  High School Diploma, High School/Secondary Diplomas and Certificates