Jai Malhotra
Streaming Media Professional | OTT | IPTV | Linux | AWS |
- Role
- Software Support Specialist (Team Lead) at Amdocs
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Jai Malhotra
A dynamic professional with over 7 years of dedicated work experience in the field of…
Experience
Software Support Specialist (Team Lead)
Dec 2023 — Present · Gurugram, IN
Managing technical operations of IPTV & OTT head-end and platform systems for clients.Working on Incident and Change Management System. Handling alerts and incidents to ensure minimal disruption of the service.Escalate unresolved incidents to relevant teams, vendors, or management, and proactively escalate at-risk incidents to Incident Process Coordinator or Tier 3 per SLA guidelines.Serve as the first level of escalation for incidents, escalations and business impacting issues. Proven ability to conduct root cause analysis on service-impacting events. Review Application & Infrastructure monitoring requirements.Partnered with product and platform engineering teams to create and document Standard Operating Procedures (SOPs). Excellent organizational, communication, and technical skills
Education
Uttar Pradesh Technical University
Bachelor’s Degree
2014 — 2017
St.Mary'SSchool
High School
1998 — 2011
Skills
- Microsoft Office
- Javascript
- Management
- Html
- Team Leadership
- Powerpoint
- Microsoft Powerpoint
- Teamwork
- Marketing
- Project Management
- Customer Service
- Web Development
- Presentation Skills
- Jquery
- Leadership
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.