Jai Kumar J

About Jai Kumar J

A Service professional with 11+ years of working experience in the Automobile Field…

Experience

1. National Service Head

   Bounce Infinity

   Jul 2023 — Present · Bengaluru, IN

   Key Contributions:1) Established Robust B2B Service Framework: Designed and implemented end-to-end service protocols tailored for B2B clients, ensuring high availability and uptime of fleet vehicles across multiple geographies.2) Streamlined Operations Across National Network: Standardised service operations across all hubs and partners, enabling consistent service quality and faster turnaround times for B2B partners.3) Built Strong Partner Ecosystem: Onboarded and trained a network of authorized service partners and field support teams to cater specifically to B2B clients.4) Customer-Centric Escalation & Resolution Mechanism: Set up a dedicated B2B support desk with defined escalation matrix, reducing resolution time and enhancing partner satisfaction5) FMS-Based Spare Management: Analysed spare part consumption trends by categorising them into Fast, Medium, and Slow-moving (FMS) spares. Derived minimum stock levels at each hub to ensure zero downtime due to Parts Not Available (PNA).6) Data-Driven Service Optimization: Introduced real-time service tracking and analytics dashboards to proactively monitor vehicle health, reduce downtime, and improve SLA adherence.7) SLA Agreements for B2B Clients: Actively involved in drafting and finalizing tripartite Service Level Agreements (SLAs) for B2B clients, ensuring service accountability and operational transparency.8) AMC Plan Development: Designed customised Annual Maintenance Contract (AMC) plans tailored to B2B usage patterns, contributing to improved vehicle lifecycle management, enhanced customer retention, and increased profitability for the organisation.9) P&L Ownership: Managing the company’s service P&L, while also monitoring the profitability of external service providers to ensure sustainable operations and cost efficiency.

Education

• Rajalakshmi Institute of Technology

  Bachelor’s Degree

  2010 — 2014

• Sri Sai Jyothi JuniorCollegeState Board

  Intermediate

  2008 — 2010

• Vivekananda EnglishMedium High SchoolState Board

  SSC

  2000 — 2008

Skills

• Manufacturing Engineering
• Product Design
• Production Planning
• Pro Engineer
• Catia
• Ansys
• Fluid Power
• Solidworks
• Ptc Creo
• Microsoft Office
• Warranty Analysis
• Reverse Engineering
• Weibull Analysis
• Pareto Analysis
• Powertrain Fqi
• Autocad
• Fmea
• Failure Mode and Effects Analysis (Fmea)
• Computer-Aided Design (Cad)
• Microsoft Word
• Manufacturing
• Automotive
• Finite Element Analysis