Jai Ganesh

About Jai Ganesh

Currently leading Operations for Claims and Clinical Practice at Sagility, with accountability for performance, quality, scalability, and strategic growth across global delivery teams.My focus is on building high-performing operational ecosystems that integrate clinical expertise with disciplined claims execution. This includes driving process optimization, strengthening governance frameworks, enhancing productivity, and delivering consistent, outcome-driven value to payer and provider partners.With over 24 years of operations experience across payer and provider environments, I bring expertise in:• Large-scale global operations leadership (India, Philippines, Puerto Rico, U.S.)• Clinical, Pharmacy, end to end Pharmacy and claims workflow transformation• Capability building and talent development• Stakeholder and executive partnership• Performance turnaround and operational stabilization• Strategic growth enablementI am committed to building resilient teams, developing strong second-line leaders, and aligning operational excellence with enterprise objectives — ensuring sustainable, measurable impact in a dynamic healthcare landscape.Led several projects in collaboration with Analytics, Operational Excellence and IT teams, to develop/implement transformative business solutions through Automation and Reengineering. Been part of the PACE (IIM Bangalore) and LEAP (ISB) certifications sponsored by the company

Experience

1. Vice President Operations

   Sagility

   Feb 2026 — Present · Bengaluru, IN

Education

• Osmania University

  B, Sc Computers

• Indian Institute of Management Bangalore

  PACE (Program for Accelerated Capability Development)

  2015 — 2016

• CMC

  Diploma, Software Technology

• CMC

  Certificate, Information Technology

  2000 — 2001

• Indian School of Business

  LEAP - Leadership Excellence & Advancement Program

  2018 — 2019

• Symbiosis University, PUNE

  MBA, Masters, Business Administration

  2000 — 2002

• Symbiosis University, PUNE

  Masters, Business Administration

• IIMBx | Indian Institute of Management Bangalore

  Leadership

Skills

• Transition Management
• Business Process
• Leadership
• Performance Management
• Service Delivery
• Management
• Internal Audit
• Customer Satisfaction
• Training
• Process Improvement
• Business Process Improvement
• Strategic Planning
• Employee Relations
• Management Skills Development
• Customer Service
• People Development
• Goal Setting
• Problem Solving
• Operations Management
• Risk Management
• Team Management
• Business Relationship Management