Jai Dawane

About Jai Dawane

Currently heading Customer Service, Logistic and Exim operations for GSK India, I lead a team of 16 and a network of 25 CFAs (Carrying and Forwarding Agents), 10 transporters and 2 CHA (Custom Handling Agents) for GlaxoSmithKline (GSK), ensuring seamless supply chain operations and exceptional customer satisfaction.With 18 years of result-oriented experience, I excel in E2E planning, distribution operations, network optimization, and procurement. I have a proven track record of enhancing cost efficiency, customer service, cash flow, and forecast accuracy across diverse industries such as FMCG, chemicals, and pharmaceuticals. My approach is rooted in continuous improvement, and I am adept at building cross-functional teams and managing stakeholders effectively.Specialties: • Demand Planning and Forecasting • Sales and Operations Planning • Inventory Optimization and Management • New Product Forecasting • Capacity Planning • Budgeting • Distribution Operations • Operational Excellence

Experience

1. Head - Customer Service, Logistics & Exim

   GSK

   Nov 2025 — Present · Mumbai, IN

   Lead a 16-member team overseeing strategic supply chain operations to ensure compliant, cost-efficient, and reliable product availability- Oversee warehousing, distribution, import-export, and primary freight management for India operations- Collaborate with global/local supply planning teams, regulatory authorities, and 3PL/4PL partners to optimise logistics- Develop and deploy innovative strategies for distribution networks and warehouse infrastructure- Ensure best-in-class customer service levels and compliance with GDP/EHS requirements- Prepare and Manage annual budgets for goods movement and CFA operations, including cost analysis and contract reviews- Drive operational improvement projects, process simplification, and automation across supply chain functions- Lead audits, support governance programmes, and ensure regulatory compliance in all logistics activities- Foster team engagement, talent development, and succession planning through training and performance reviews

Education

• University of Mumbai

  B.E, Mechanical

  2002 — 2006

Skills

• Team Management
• Sap Apo
• Demand Forecasting
• Production Planning
• Project Planning
• Supply Chain
• Fmcg
• Inventory Management
• Supply Chain Management
• Product Development
• Analysis
• Supply Chain Operations
• Management
• Demand Planning
• 3pl
• Erp
• Supply Chain Optimization
• Fast-Moving Consumer Goods (Fmcg)
• Logistics
• Forecasting