Jai Das

Experience

1. Team Leader

   First Advantage

   Nov 2024 — Present · Mumbai, IN

   Leading a team of associates in end-to-end background verification processes (education, employment, criminal, address, and database checks). • Ensuring compliance with client-specific guidelines, regulatory frameworks, and company policies. • Reviewing reports for accuracy, completeness, and timely delivery to clients across global markets. • Training, mentoring, and monitoring team members to improve productivity and quality standards. • Collaborating with cross-functional teams (Quality, Client Support, Legal, and IT) to resolve escalations and streamline processes. • Driving process improvement initiatives, reducing turnaround time (TAT), and enhancing client satisfaction. • Preparing daily/weekly/monthly MIS reports and presenting performance dashboards to senior management. • Managing client communications, handling escalations, and ensuring SLAs & KPIs are consistently met.

Education

• Ritambara Vishwa Vidyapeeths Malini Kishor College of Commerce and Economics

  Bachelor of Commerce - BCom

  2014 — 2016

Skills

• Research
• Outlook
• Microsoft Office
• Sales
• Team Building
• Management
• Customer Service
• Teamwork
• Event Planning
• Project Management
• Social Media
• Strategic Planning
• Negotiation
• Photoshop
• Microsoft Word
• Team Leadership
• Sales Management
• Public Speaking
• Microsoft Excel
• Powerpoint