Jahswill Ugbomah
Customer Support Specialist @Barclays UK
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WORK HISTORY
Customer Support Specialist @Barclays UK
GB
Participated in champion roles including client and colleagues Fraud prevention trainingsMy analytical approach to inbound call queries led to process improvements and an estimated 10% reduction in call volume.I prioritize accurate data recording and thorough investigation, escalating issues as neededFocus on resolving issues at first contact and data-driven recommendations demonstrating problem-solving and analytical skills valuable in protecting systems.Participate in Salesforce testing for the servicing team, analyze team data, and recommend system changes to streamline processes and reduce call handling time.
EDUCATION
University of Benin
Bachelor of Engineering (B.Eng.)
Minavester Internaional College, Lagos Nigeria
Secondary school certificate examination
SKILLS
ABOUT JAHSWILL UGBOMAH
I\'m a customer support specialist with a passion for data-driven solutions and a keen eye…
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