Jahnvi Srivastava
Quality Assurance Analyst - DOP Analyst and Insights @Meta (Facebook)
- Role
- Quality Assurance Analyst at Accenture
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Jahnvi Srivastava
As a Quality Analyst at Teleperformance, I work with a well-known financial institution in the sales process, ensuring timely debit of the cases, improving call quality, and sharing monthly reports of quality. I also participate in business reviews, system audits, and calibration calls to identify and address process gaps and loopholes with the client and the operations team. Before joining Teleperformance, I worked as a QA for Tech Mahindra, where I handled teams of 15-45 agents for Amazon and Flipkart processes. I validated concessions, flagged fatal and non-compliant cases, raised CMPs and ZTPs, published dip-check and TNI reports, and conducted regular sessions for the team. I improved my auditing, excel, and analytic skills by using QC tools and participating in calibration. I also have a Yellow Sigma Belt and a 5-WHY Analysis certification. My education background includes a BS in Bio from Dr. Ram Manohar Lohia Awadh University, Faizabad. I am motivated by delivering quality service and enhancing customer satisfaction.
Experience
Quality Assurance Analyst
Feb 2026 — Present · Gurugram, IN
Education
Stella Maris Convent School, Sultanpur Uttar Pradesh
Class 10
Dr. Ram Manohar Lohia Awadh University, Faizabad
Bachelor of Science - BS, Bio
Dr. Ram Manohar Lohia Awadh University, Faizabad
Bachelor of Science, Biology, General
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