Jahnavi B
Experienced Salesforce Developer | Actively Seeking Full-time Opportunities
- Role
- Salesforce Developer at Kaiser Permanente
- Location
- Newark, NJ, US
- LinkedIn followers
- 500 followers
About Jahnavi B
Salesforce professional with 4+ years of experience delivering enterprise-grade CRM…
Experience
Salesforce Developer
Sep 2023 — Present
Designed intelligent multi-wave patient outreach campaigns using Salesforce Marketing Cloud’s Journey Builder, integrated with Heroku External Services for HIPAA-compliant dynamic content delivery, optimizing preventive care communications and behavioral follow-ups. • Automated clinical authorization flows using Salesforce Flow Orchestrator and External Services, reducing turnaround time for specialist referrals by 37% and minimizing manual routing bottlenecks. • Configured Steelbrick CPQ for multi-region health plan configurations with dynamic Price Rules and Product Bundles, improving the quote generation process for Medicare Advantage and employer-sponsored plans. • Engineered high-performance Big Objects architecture to archive over 300M+ claim records, ensuring compliance with long-term storage mandates without compromising Lightning UI or real-time query performance. • Designed multi-layered KPI dashboards in Tableau CRM (Einstein Analytics) to track provider engagement, member opt-outs, and telehealth campaign effectiveness, driving targeted strategy adjustments. • Built Apex Batch Classes to process nightly eligibility files and provider updates from SQL Server, implementing retry logic and error handling for sustained pipeline stability across ETL jobs. • Led automated deployment pipelines using Travis CI, Scratch Orgs, and Salesforce CLI, enabling test coverage validation, static code analysis, and streamlined release management across UAT and production orgs. • Developed Apex REST services to support bi-directional sync with internal care management platforms, applying service-oriented patterns and modular handlers to maintain clinical case record integrity. • Worked cross-functionally in Agile/Scrum environments using Illuminated Cloud IDE for development, participating in UAT planning, risk assessments, and regulatory walkthroughs for every production release cycle.
Education
New Jersey Institute of Technology
Master's degree, Computer Science
Sreenidhi Institute of Science and Technology
Bachelor's degree, Computer Science
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