Jahnavi Kandrika
Senior Operations Representative @Concentrix
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WORK HISTORY
Senior Operations Representative @Concentrix
Hyderabad, IN
problem-solving skills and customer-first attitude are a major asset to our organization. The dedication you show day in and day out makes all the difference in creating positive experiences for our customers. Delivered high-quality support across phone, live chat, and email for YouTube TV and NFLSunday Ticket users, resolving account, billing and streaming issues efficiently.Handling high-volume inquiries during peak NFL Season, staying calm under pressurewhile meeting key performance metrics such as AHT and FCR.Followed strict data privacy protocols while managing user information, account changes,and billing adjustments.Adapted communication style to fit the needs of each support channel, ensuring consistenttone and clarity in written and verbal interactions.
EDUCATION
Sri Harshavardhana english medium school
Bachelors of computer science
ABOUT JAHNAVI KANDRIKA
Working as an senior Representative operations in Concentrix
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