James Hirst

Programme & Project Manager @Change Delivery Ltd

Sheffield, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2017 — Present

Programme & Project Manager @Change Delivery Ltd

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GB

Assignments and projects include:International Greetings Card Manufacturer and Retailer - Project Manager for a portfolio of transformational and key customer projects International FinTech - Project Manager for the delivery of App and Website to support the acquisition of new customers through innovative scheme International IT Provider - Lead for design and build of a Global Delivery Centre (IT Service Desk) based in Prague.

EDUCATION

1997

Cranfield School of Management

Business Management Training Programme

1993

Insitute of Financial Services

Certificate in Financial Services Practice

SKILLS

Change ManagementOutsourcingCustomer ExperienceManagementCall CentersStakeholder ManagementTeam LeadershipTeam ManagementPerformance ManagementBusiness Process ImprovementFinancial ServicesQuality AssuranceCoachingProject ManagementLeadershipProject DeliveryContact CentersCall CenterOrganizational DevelopmentTelecommunicationsAccount ManagementRelationship ManagementService DeliveryBusiness TransformationOperations ManagementBusiness Relationship ManagementBankingStrategic PlanningRisk ManagementBusiness ProcessStrategyPrince2RecruitingCross-Functional Team LeadershipRemediation

ABOUT JAMES HIRST

As a Programme /Project Manager, I have a reputation for being driven by challenges…

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James Hirst — Programme & Project Manager at Change Delivery Ltd in Sheffield, GB | Unifers