Jahid Mamun
Remote Support Engineer @Dexory
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WORK HISTORY
Remote Support Engineer @Dexory
London, GB
Responsibilities: Oversaw and optimised the performance of robotic systems deployed across client sites, ensuring reliability and uptime. Delivered rapid fault diagnosis and resolution, reducing system downtime through proactive troubleshooting. Leveraged support tools including Zendesk (ticketing/issue tracking) and JIRA (task management) to streamline workflows and track issue resolution. Collaborated with onsite teams and cross-functional stakeholders (engineering, operations, and support) to drive effective problem resolution and enhance system reliability.Developed and implemented scalable solutions to improve the operational efficiency of autonomous robotic systems.
EDUCATION
IT Career Switch
IT Technician Traineeship
Anglia Ruskin University
Master of Business Administration - MBA, International Marketing
University of Gloucestershire
Bachelor's degree, BA in Business Managemnet, 2:2
SKILLS
ABOUT JAHID MAMUN
Autonomous Robotics Support Engineer with 6+ years of experience supporting autonomous…
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