Jaheera Sulthana
SAP Technical Basis consultant/client delivery manager/Solution architect at SAP americas
- Role
- Client Delivery Manager at SAP Americas
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Jaheera Sulthana
The total number of years of work in SAP is 17 years 4 months. Currently working with…
Experience
Client Delivery Manager
Jun 2025 — Present · US
Develop and maintain a strategic engagement plan with the client.Conduct regular business reviews (monthly/quarterly) to discuss service quality and performance.Present monthly/quarterly service reports and balanced scorecards with KPIs.Act as the primary escalation point for delivery-related issues.Plan and facilitate client meetings and visits.Drive adoption of SAP Cloud Solutions and standardization.Delivery Management:Accountable for the end-to-end delivery of services from signature onwards, including onboarding, continuous service, and renewals.Orchestrate onboarding projects and manage overall technical delivery of the system landscape (scope, budget, milestones).Oversee client onboarding activities, upgrades, migration projects, and other service delivery initiatives.Guide customers on key topics like Business Continuity, Security & Compliance, and network requirements.Support delivery/operations teams in performing root cause analysis and driving issues to completion.De-escalate critical customer situations and ensure feedback loops into development/operations units.Plan and manage customer release and maintenance activities, establishing a customer IT calendar.Ensure proactive management of operational security risks and compliance.
Education
JNTUH College of Engineering Hyderabad
Bachelor's degree
Jawaharlal Nehru Technological University
Bachelor's degree, Engineering
2002 — 2005
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