Jaheer Babu Shaik
Senior Associate consultant at Infosys
- Role
- Senior Associate Consultant at Infosys
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Jaheer Babu Shaik
As a ServiceNow Developer with 4 years of professional experience, I have demonstrated a strong understanding of the ServiceNow platform architecture and data model. My hands-on expertise extends to scripting ServiceNow-specific languages like GlideRecord and GlideSystem. I have successfully collaborated with stakeholders to gather requirements and align new catalog items with business needs. My experience spans various ServiceNow modules, including Incident, Problem, Change, and Knowledge Management.I have effectively created and configured Catalog Items, Order Guides, Record Producers, and Workflows, optimizing processes through Business Rules, Client Scripts, UI Policies, and Actions. Additionally, I have developed both client-side and server-side scripts for dynamic forms and backend processes, ensuring efficient configuration of Users, Groups, and Roles.My work includes setting up Response and Resolution SLAs, scheduling jobs, and managing external data migration using Transform Maps. I have also been responsible for rigorous testing, deploying catalog items through change management processes, and developing operational metrics and interactive dashboards.Moreover, I have managed ServiceNow tasks via Jira, implemented Python automation using SNAPI to save significant time, and streamlined CI/CD processes by managing code in Bitbucket and automating build and deployment through Jenkins.
Experience
Senior Associate Consultant
Jan 2026 — Present · Bengaluru, IN
Education
SREE VENKATESWARA COLLEGE OF ENGINEERING
Bachelor of Technology - BTech
2018 — 2021
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