Jahanzeb Ali Ahmed Ali
IT Analyst @CMiC
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WORK HISTORY
IT Analyst @CMiC
Provided extensive user support while successfully documenting resolution procedures. Expertly maintained internal server infrastructure using Oracle Virtual Machine Manager with Dell Blade systems and Dell Storage. Analyzed system specifications for optimal performance to meet business requirements. Consistently maintained and upgraded private cloud customers’ servers.• Implemented ManageEngine Desktop Central and Zabbix Monitoring resulting in faster support, cost-effective resolutions, and alert management for servers and network devices• Presented improvement strategies for daily user support, infrastructure maintenance and new system deployments leading to faster project implementation• Managed Office 365 Administration to improve workflow between email clients• Addressed daily hardware, software, network (VPN etc.) issues for staff including Oracle DBAs and developers for faster and more streamlined support
EDUCATION
Board of Intermediate Education Karachi
Intermediate
Preston Institute of Management, Science and Technology
Bachelor’s Degree
SKILLS
ABOUT JAHANZEB ALI AHMED ALI
A versatile, quick-learner and hard-working IT Professional with 10+ years of experience in server virtualization, enterprise infrastructure, and client services. Experience developed through increasingly responsible positions held at major partners of computer manufacturing companies leading to most relevant role as Pre-Sales Manager. Specialist in implementing innovative programs and processes with proven track record of successful systems implementation, user support provision and efficiency-driven solutions. Utilizes a hands-on approach with a positive leadership style in managing IT technicians. Now seeking to expand IT expertise in a challenging environment.
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