Jahan Shafizadeh
VP Product @Esalon
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WORK HISTORY
VP Product @Esalon
Los Angeles, CA, US
Reinvented eSalon Product team as a people-first/data-driven organization from the ground up. Developed team charter/vision, short/long-term roadmap, RACI, product development process, etc.* Directed team of 10 (Product Management, UX, Analytics, & Product Marketing). Accountable for 3 direct-to-consumer luxury eCommerce brands, across 16 countries/languages, including all aspects of the customer experience & B2B marketplace integrations.* Drove AI/Machine Learning initiatives to detect high churn/high LTV customers and identify win back/share-of-wallet opportunities.(Responsible for all Analytics and BI Reporting.)* Guided eSalon into new product lines and market expansion, while turning around a downward trend in existing customer subscription rates & mobile sales.
EDUCATION
University of Washington
Doctor of Philosophy (PhD), Chemical Engineering
École Supérieure de Commerce Et de Management - ESCEM
Master of Science (M.S.), Industrial Management
University of California, Davis
Bachelor of Science (BS), Chemical Engineering
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