Jah-Vin J.
Technical Support Analyst @Statue Of Liberty & Ellis Island Foundation
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WORK HISTORY
Technical Support Analyst @Statue Of Liberty & Ellis Island Foundation
Delivered Tier 1–2 technical support across cloud and on-prem environments with a security-focused approach.•Administered and monitored endpoints using Microsoft Azure and Datto EDR solutions, investigating alerts and mitigating potential threats.•Performed network troubleshooting including TCP/IP, DNS, DHCP, and VPN connectivity issues.•Used PowerShell scripting to automate user management, system maintenance, and security-related administrative tasks.•Used Fresh service ticketing system to document and resolve general IT incidents•Supported identity and access management, including account provisioning, permissions, and security best practices.•Assisted with endpoint hardening, patch management, and secure system configuration.•Documented incidents, resolutions, and procedures to support audits and continuous improvement.Collaborated with IT teams to escalate incidents and support infrastructure improvements.
EDUCATION
St. John's Preparatory School
High School Diploma
Fordham University
Undergraduate C.S. Student
Fordham University
Bachelor's degree, Computer Science
ABOUT JAH-VIN J.
As a Computer Science student with a CompTIA Security+ certification, I have a strong passion for cybersecurity and a commitment to protecting systems, data, and users in today’s evolving threat landscape. My academic journey and hands-on projects have given me a solid foundation in cybersecurity principles, network security, and secure software development, as well as technical proficiency in Python, C++, and some JavaScript.I thrive when applying both my technical skills and security mindset, whether designing secure applications, analyzing vulnerabilities, or learning new defense strategies. My coursework and personal projects have strengthened my skills in risk assessment, threat analysis, and problem-solving, enabling me to approach challenges with a methodical and solution-oriented mindset.Beyond the classroom, I stay engaged with the cybersecurity community, continually learning about new threats, tools, and techniques, and building my expertise in both offensive and defensive security practices. I am excited to contribute my growing skills to meaningful projects, collaborate with diverse teams, and continue my journey toward becoming a cybersecurity professional.
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