Jagadeeswaran Krishnan
- Role
- AVP - Client Executive - Global Delivery at Tech Mahindra
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Jagadeeswaran Krishnan
Strategic IT Delivery Leader with deep experience managing and scaling complex programs…
Experience
AVP - Client Executive - Global Delivery
Dec 2012 — Present
Reduced restoration of Major Incidents resolution-time by over 75% by integrating a CMDB (configuration management database), Single Pane of Glass Dashboard. • Spearheaded the introduction of AI - Automation Implemented voice recognition solution that reduced average call times by over 50%. • Implemented Single Sign-On and Multi-factor authentication that increased business production and security without session loss. • Designed and implemented a CCaaS (Contact Center as a Service) IVR System Implementation platform using Genesys Desktop solutions for automated answer and fulfillment for 100% of customer and advisor calls. • Introduced pioneer technology, creating near real-time inventory management analytics solution that increased order fulfillment, repeat orders, revenue, and client satisfaction with same-day shipping. • Modernized over 20% of applications that saved the IT budget 10%+, improved high availability of applications, satisfied customers, and increased business value realizations. • Produced with Automation Engineers, an Automation Center of Excellence designed to support Agile Application changes deployed hypothesis-level ideas for production, and increased value realization of changes, ensuring market demand fulfillment and a competitive edge. • Implemented a Sentiment Analysis based on client satisfaction feedback that improved customer satisfaction surveys by 35%, quarter over quarter, and exceeded the KPI goals. • Drove teams to rearchitect long-running batch cycle programs that decreased daily cycle times by 3-hours and monthly and quarterly close times by 4-6 hours. • Collaborated with business and end-user services teams to implement innovative self-service-based provisioning that reduced approval cycle and provisioning time and ensured 100% of all new hires had required tools from the beginning.
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