Jagmit Kaur

About Jagmit Kaur

At Citi, I contribute to the operational support team, ensuring efficiency in record maintenance, account operations, and workflow coordination. By providing guidance to staff and collaborating with relationship managers and clients, I help align daily operations with Citi\'s infrastructure and processes. I bring a strong foundation in performance management, financial investigation, risk analysis,insurance,quality assurance and reference data. My career spans roles in quality analysis and software support, reflecting a commitment to growth and adaptability in dynamic environments. I am motivated to explore innovative solutions and advance my career in the financial industry.

Experience

1. Fraud Operations Analyst

   Citi

   Nov 2024 — Present · Pune, IN

   Responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.• Assist unit manager by providing guidance to all levels of staff regarding processes and operating procedures• Coordinate team efforts to ensure the efficiency of quality, timeliness, and general operation to maintain workflow of the department• Evaluate equipment and staff resource allocation and helpidentify potential issues that may impact department workflow• Interact with internal departments and external clients to resolve issues and concerns• Monitor \"In process,\" work to meet business and quality standardsAssist in making decisions within established procedures thatbalance the needs of the employee, company, and customer• Support and expansive array of products and services and serve as the team subject matter expert• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm\'s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Education

• Marwari College, Ranchi

  Bachelor of Arts - BA, English Literature (British and Commonwealth)