Jagjit Singh Chowdhury

About Jagjit Singh Chowdhury

I am an enterprise technology sales leader with 25+ years of experience driving growth, building strategic partnerships, and delivering complex digital transformation solutions for large enterprises. My expertise spans Customer Experience (CX), Contact Centre, CCaaS, CPaaS, AI-driven engagement platforms, and telecom technology solutions, with a strong focus on BFSI, Fintech, and IT/ITES sectors.I specialize in solution-led enterprise sales, key account management, and building scalable partner ecosystems. Over the years, I have held leadership roles with organizations such as Eureka Digitization & Automation Services, Ozonetel Communications, Avaya, Verint Systems, and Aspect Software, consistently delivering strong revenue growth and winning strategic enterprise deals.My approach combines strategic thinking, deep industry knowledge, and strong relationship-building with CXOs and decision makers. I am passionate about helping organizations modernize customer engagement, adopt AI-powered CX platforms, and create scalable business value.I strongly believe that great businesses are built on trusted relationships, high-performing teams, and continuous innovation.

Experience

1. Chief Growth Officer

   Claritel.Ai

   Apr 2026 — Present · Mumbai, IN

   Spearheading the organization’s growth strategy and revenue charter, driving scalable business expansion across enterprise and mid-market segmentsOwning end-to-end revenue, pipeline, and GTM strategy, ensuring predictable growth and strong deal conversionBuilding and scaling a high-performance growth engine, aligning Sales, Marketing, Product, and Customer Success into a unified revenue-driving functionMentoring cross-functional teams to deliver consistent execution excellence and customer outcomesArchitecting and executing go-to-market (GTM) strategies, including Account-Based Marketing (ABM), partnerships, and digital demand generationStrengthening brand positioning and thought leadership in the AI and customer experience transformation spaceEstablishing a data-driven growth framework, optimizing key metrics such as CAC, LTV, conversion rates, pipeline velocity, and sales cycle efficiencyLeveraging insights and automation to enhance decision-making and ROI on growth initiativesEnhancing customer lifecycle management, improving acquisition, onboarding, retention, and expansion, while delivering measurable CX and business outcomes

Education

• University of Mumbai

  Master’s Degree, Inorganic Chemistry

  1999 — 2000

• Our Lady of Good Councel High School

  SSC

  1991 — 1992

• Maharashtra University

  Bachelor of Science, Inorganic Chemistry

  1996 — 1997

Skills

• Strategic Partnerships
• Sales Operations
• Ivr
• Cloud Computing
• Corporate Communications
• Business Alliances
• Pre-Sales
• Voip
• Channel Partners
• Vendor Management
• Sales
• Leadership
• Strategy
• Contact Centers
• Service Delivery
• Managed Services
• Business Development
• Crm
• Enterprise Software
• Sales Management
• Vas
• Relationship Management
• Cti
• Mobile Devices
• Networking
• Business Strategy
• Sales Process
• Business Relationship Management
• Strategic Planning
• Team Management
• Telecommunications
• Customer Satisfaction
• Competitive Analysis
• New Business Development
• Selling
• Solution Selling
• Management
• Value-Added Services (Vas)
• Interactive Entertainment
• Key Account Management