Jagdish V

About Jagdish V

Versatile professional with two decades of experience in remote IT infrastructure support services. Proficient in various aspects of IT Cloud Infrastructure service delivery including process excellence, continuous service improvement, people management, cost optimization, client relationship management and enhancing client satisfaction.Currently in the position of Director Cloud Operations - Capgemini India, Bangalore. Currently leading Multi-tenant, Hybrid Cloud environment at scale for UK & Europe.Key SkillsCloud IT Service Delivery Management, Cyber Security, Process Excellence, People Management, Project Management, P&L Management, Transition Management, Customer Relationship Management, Enhancing Client satisfaction, Cost optimization, Lean and Agile principles.Managed Technical Service lines - Private/Public Cloud hosting, Cloud Operations (IaaS, PaaS), Database & Middleware, Messaging & Collaboration services, End user & Workplace services, Backup & Storage, SAP Basis, Network & Cyber Security, Service Integration & Management.

Experience

1. Senior Director - Cloud Delivery

   Capgemini

   Jul 2025 — Present

Education

• Indian Institute of Management Bangalore

  General Management

• Symbiosis University

  Post Graduation, IT

Skills

• Itil V3 Foundations Certified
• Crm
• Itil
• Outsourcing
• Transition Management
• Pmo
• Problem Management
• Pmp
• Leadership
• Talent Management
• IT Cost Optimization
• Service Delivery Management
• Manage Client Perception
• IT Management
• Service Delivery
• Program Management
• IT Operations
• IT Service Management
• Management
• Networking
• Enhancing Client Satisfaction
• Team Management
• IT Outsourcing
• Client Relationship Management
• Itil Certified
• Process Excellence
• Incident Management
• Lean Process Improvement