Jagdish Sikchi

About Jagdish Sikchi

Management professional with over 22+ years of experience managing Projects, Service Delivery, People, Transitions, Global Quality and Transformation across BFSI (Auto, Mortgage, Credit Cards, Insurance), Transfer Agency, Fund Accounting, Private Wealth Management and Healthcare. Expert on Contact Center, Backoffice and Front Office Operations, in geographies which includes, Europe, North America, India and Philippines. Experience Over 22 years of experience leading front, middle and Backoffice operations for clients spread across geographies and have managed large teams upwards of 2500+ FTEs Have domain expertise in scaling up large winning teams in domains such as Collections, Customer Service, Sales and BackOffice - for top US, UK and Indian Banks, Insurance companies, Transfer Agents Private Wealth Management Companies and leading Healthcare providers. Currently heading Insurance (Life & Annuity) Led and delivered diverse critical organization agenda and results through complex business cycles amidst financial crisis, geo -political issues, global pandemic and other challenging times Built the practice from ground 0 for consumer finance start-ups (mortgage servicing, mutual funds & Alternate investments) Led Transformation (business, technology functions), to help integrate banks legacy software to a new age one across 6 geographies via unified standards, single operating model, processes, platforms and products.An active sponsor and champion of diversity & inclusion, positive work culture & community. Recognized in industry as a forward-looking agile executive, an execution, results and people driven leader, and a credible strategic partner with outstanding management, relationship, communication skills.Core competencies:Service Delivery | Regulatory Compliance | Process RE-engineering (6 Sigma BB Certified) & Transformation | P&L Management | Outsourcing, Offshoring & Affiliates | Cost Optimization | Leadership values:Integrity & ethics| High Performance & Results| Innovation | Employee & Client excellence| Positive & collaborative culture

Experience

1. General Manager & Head - Rta Mutual Funds

   Karvy Fintech

   Mar 2016 — Present

   Karvy group is a diversified financial services conglomerate, which undertakes activities of registrars & transfer agent, fund administration, depository participant, stock broking, commodities broking, distribution of financial products, non-banking finance company, wealth management and investment banking. It is among the top 5 players in most of the segments of the businesses that it operates in. Headed the verticals Mutual Fund TA, AIF/ETF, Brokerage and Contact Center for 13 key clients, with an AUM ( Asset Under managed) base of $30Bn. Designated business lead tasked with guiding, and managing the outputs of teams across verticals. Responsible for strategic change programs and business transformation activities; managing the annual technology plan, budget, prioritization process and benefits tracking.

Education

• Bharatiya Vidya Bhavan

  PGDBM, Business Management

  2003 — 2004

• Indian Institute of Management, Calcutta

  Executive Program in Leadership & Management

• Loyal Academy

  Intermediate, MEC

  1997 — 1999

Skills

• Bpo
• Time Management
• Service Delivery
• Business Analysis
• Strategy
• Mortgage Underwriting
• Commercial Lending
• Customer Experience
• Six Sigma
• Mis
• Employee Engagement
• Process Improvement
• Credit Cards
• Performance Management
• Financial Services
• Crm
• Offshoring
• Analysis
• Relationship Management
• Outsourcing
• Business Process Improvement
• Business Process Re-Engineering
• Management
• Lean Six Sigma
• Business Transformation
• Customer Service
• Banking
• Risk Management
• Team Management
• Leadership
• Transition Management
• Operational Efficiency
• New Business Development
• Vendor Management
• Operations Management
• Project Delivery
• Change Management
• Call Centers
• Business Development