Jagdish Joshi

About Jagdish Joshi

Energy comes from experiencing new things, new challenges, travelling to new places…

Experience

1. Assistant Service Manager

   Nilpeter

   Apr 2017 — Present · New Delhi, IN

   Leading the after sales in two territories North India & East India.Customer Service Management & complete end to end service support to customer.Manage customer interaction in assigned territories and end-to-end sales & Service cycle.Preparing approvals, quote/ offersTo ensure proper coordination between internal and external stakeholders and timely response & closure of the open action itemBuild a strong CRM with mid and senior level at the customer end.Demonstrates a strong focus on customer satisfaction and determination to meet assigned sales objectives.Hands-on experience with Salesforce CRM, JIRA, Service Max, ERPCustomer Satisfaction Enhancement.Order Fulfillment & follow up of material and complete customer satisfaction till the installation.Site Survey & Planning & site allocation to field engineers.Complaint Handling & Resolution.Payment follow up for the for the sale of spares & AMC.Understand customer need to generate new sales lead.To ensure customer all around satisfaction to get the repeat business from existing customer.

Education

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Executive MBA/PGDBM

  2020 — 2022

• Kurukshetra University

  Bachelor of Engineering (B.E.)

  2008 — 2012

Skills

• Laser Printers
• Laser Cutting
• Coral Draw
• Electrical Engineering
• Laser
• Scada
• Electronics
• Hmi Programming
• Testing
• Optical Fiber
• Plc Delta
• Hmi Configuration
• Power Plant, Piu Ipms & All Kind of Laser Machines
• Plc Programming
• Plc Siemens
• Laser Engraving
• Rlc
• Manufacturing
• Plc Ladder Logic
• Laser Scanning
• Product Development
• Automation
• Software Installation
• Laser Welding
• Engineering
• Plc
• Fiber Optics
• Commissioning