Jagdish Dash
Program Manager 1 @ Amazon | Escalations Management
- Role
- Program Manager at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Jagdish Dash
As a Senior Escalations Specialist at Amazon, I work with a team of 10+ specialists who handle complex and sensitive customer issues and complaints. I have a Bachelor of Engineering degree in Mechanical Engineering from Visvesvaraya Technological University, and I have been working in the e-commerce industry for over 2.5 years. I have experience in transaction risk investigation, fraud prevention, and customer satisfaction. I have also developed and delivered training programs for new hires and existing staff, and improved the quality and efficiency of the escalations process. I am skilled in escalations management, training and development, team management, communication, problem-solving, and data analysis. I am passionate about providing excellent customer service, enhancing customer trust and loyalty, and contributing to Amazon\'s mission of being Earth\'s most customer-centric company.
Experience
Program Manager
Jul 2024 — Present · Bengaluru, IN
Education
Visvesvaraya Technological University
BE - Bachelor of Engineering, Mechanical Engineering
2015 — 2019
Kendriya Vidyalaya Drdo
basic science, Theoretical and Mathematical Physics
2014 — 2015
Skills
- Quantum Field Theory
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