Jagdeep S.
Sr Product Owner @CIBC
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WORK HISTORY
Sr Product Owner @CIBC
Toronto, ON, CA
Lead a cross-functional pod of BAs, Designers, QA, and Analytics to deliver digital initiatives improving login conversion and reducing call-center dependency-Increased digital containment by delivering self-service capabilities, reducing manual transactions by 20% within first release cycle-Partnered with Analytics to perform cost-benefit and market analyses, driving roadmap prioritization with data-backed ROI models-Defined MVPs that accelerated time-to-market by 30%, while maintaining alignment with compliance and risk standards-Collaborated with UX teams to reduce customer journey friction and boost customer satisfaction metrics.
EDUCATION
Brock University
Master of Business Administration - MBA, Business Administration, Management and Operations
ABOUT JAGDEEP S.
As a Senior Product Owner (CSM, CSPO, CAPM) with 15 years of experience in digital transformation, product strategy, and business optimization, I bridge business vision with technology execution to deliver measurable impact.I lead cross-functional teams to define strategy, prioritize value-driven roadmaps, and deliver products that elevate customer experience and operational efficiency. Recognized as a change agent and strategic problem solver, I excel at uniting stakeholders, simplifying complexity, and driving innovation through Agile and Lean principles.Passionate about building products that advance business goals and empower users, I bring a leadership style grounded in clarity, collaboration, and continuous improvement.
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