Jagdeep Yadav
Senior Customer Support Engineer | Java, Python, Linux, SQL, Azure, ITIL, Process Mining, PQL
- Role
- Senior Customer Support Engineer at Celonis
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Jagdeep Yadav
Joined as a Senior Customer Support Engineer, providing technical support for Celonis…
Experience
Senior Customer Support Engineer
Mar 2025 — Present · Bengaluru, IN
Providing in-depth technical support for customers using Celonis On-Premise and Intelligent Business Cloud products. Act as a named technical contact for Premium Support customers, ensuring timely resolution of complex technical issues.Responsibilities: Handle escalated and complex technical issues requiring deep troubleshooting and problem-solving skills. Engage in customer interactions via email, calls, and remote sessions to provide high-quality supportSkills & Technologies: Process Mining, PQL, and SQL optimization, Incident management, debugging, and root cause analysis, API integrations and data connectivity, Cloud and on-premise deployment expertise, Performance tuning and system monitoring
Education
Vivekanand Education Society's Institute Of Technology
Master of Engineering - MEng, Information Technology
University of Mumbai
Bachelor of Engineering (BE), Information Technology
2013 — 2016
Shivajirao S. Jondhle Polytechnic, Asangaon
Diploma, Information Technology
2010 — 2013
Skills
- Software Development Life Cycle (Sdlc)
- Software Testing ( Manula Testing)
- Java
- Oracle
- Php
- Pl/Sql
- Rdbms
- Mysql
- Core Java
- Sql
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.