Jagdeep Singh
SPS Associate | Amazon | Supply Chain Specialist | Driving Efficiency and Excellence at Amazon SPS
- Role
- Sps Associate at Amazon
- Location
- Kharagpur, WB, IN
- LinkedIn followers
- 500 followers
About Jagdeep Singh
Highly motivated and detail-oriented professional with a Bachelor\'s degree in B.com (H) and experience in data management, customer service, and training. Proven ability to handle large data sets, ensure data accuracy, deliver results within strict deadlines, and provide effective training to new hires and tenured associates. Strong communication, problem-solving, and leadership skills.
Experience
Sps Associate
Jun 2024 — Present · Kolkata, IN
Responds to Associate support requests (i.e. Seller Escalations and Andon Cords) in real time providing education to Associates with the goal of achieving timely first contact resolution, as well as a remarkable & reproducible Seller Experience- Reviews regularly and take quick actions on cases pending due to associates, Resolver Groups, internal teams- Possesses knowledge expertise in several skills/platforms and specialties with the ability to share that knowledge with others and has ability to multi-task utilizing a wide variety of software tools, review policies and communicate effective solutions- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues and has good communication skills- Uses the performance metrics report and provide path forward to overcome any difficulties while handling contacts to the team members- Provides timely, well documented, specific & action plan oriented coaching & corrective guidance on all quality metrics to the associates as well as within the team- Drives timely quality audit completion and calibration- Serves as the first resolution point for Associates, provides accurate and timely Andon cord resolution and assists associates in diagnosing technical, operational, system and process issues- Drives excellence in Associate experience, is highly-energetic, approachable, co-operative and a great team player, possesses great process proficiency and good in managing time.
Education
Vidyasagar University
B.com (H)
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.