Jagddish Ratra
General Manager Information Technology @House Of Diagnostics - HOD
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WORK HISTORY
General Manager Information Technology @House Of Diagnostics - HOD
Delhi, IN
Led enterprise-wide ERP implementation (Microsoft Business Central, LIMS, KEKA HRMS, SFA, FAR) across 350+ POS counters, ensuring seamless integration & post-deployment support.• Optimized IT infrastructure, deploying a high-performance MPLS network for PACS image transmission, boosting efficiency by 50%.• Implemented Locus Route Planning System, optimizing home collection pickups, phlebotomist performance, and distribution, improving efficiency by 40% and reducing costs by 25%.• Defined IT strategy, budgeting, and ROI assessments, driving cost-effective, technology-driven initiatives.• Strengthened IT security & compliance, deploying biometric access, CCTV surveillance, disaster recovery, and risk mitigation frameworks.• Established an AI-powered 70-seat contact center, integrating ERP & CRM, reducing call handling time by 75%.• Enhanced digital marketing & customer engagement, integrating ERP with Google Ads, JustDial, Call Centers, and Newspaper Ads, increasing lead conversions by 25%.• Leveraged BI & analytics, optimizing procurement & workforce automation, boosting field efficiency.• Executed a Digital Transformation Roadmap, launching an AI-powered B2C chatbot, Patient Home Service platform & eCommerce platform, increasing digital sales from ₹30L to ₹2Cr/month in 3 years.
EDUCATION
Deshbandhu College
B. SC (Hons), Mathematics
NIIT Ltd. Faridabad
Diploma;, Network Computing (GNIIT); Network Computing (GNIIT)
PGDCA
Manav Bharti University, Computer Application
Modern School
AISSCE, PCM, English, Phy Edu
ABOUT JAGDDISH RATRA
Dynamic leader with strong technical experience that includes managing all aspects of Application development/deployment/management, IT Infrastructure & Delivery Management / IT Operations & Quality Management in Information Technology sector Skill Set / Specialties: 1. ERP Specialist 2. Software Development / SDLC Management 3. Process Digitization 4. IT Infrastructure Management 5. IT Security & Governance 6. IT Policies & Procedures 7. IT Operations, Cloud Computing 8. Team Management & Performance Review 9. BI/BO Implementation 10. Process re-engineering 11. Program / Project Management 12. Change Management 13. Cloud based Email 14. Data Center Management
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