Jagbir Singh

About Jagbir Singh

As an Client Success Analyst at Rayden Interactive, a Phreesia partner, I work for US healthcare Industry and help healthcare clients to optimize their business processes and workflow using innovative SaaS solutions. I strategize and orchestrate the implementation of Phreesia\'s platform, which enables digital patient intake, payment collection and engagement. I also provide ongoing support and training to ensure client satisfaction and retention. Industry-Proven Success: Throughout my career, I\'ve made a tangible impact by streamlining operations, conducting rigorous process audits, and designing and implementing effective training programs for high-performing teams. My dedication to delivering exceptional results has led to soaring client satisfaction levels and a highly engaged workforce. Unleashing the Power of Data: As I pursue my post-graduate program in data science and business analytics at Texas McCombs School of Business, I am arming myself with cutting-edge tools and techniques to extract actionable insights from data. I believe in the transformative power of data-driven decision-making, and I\'m excited to leverage this expertise to propel businesses forward. Focused on Success: My passion lies in optimizing processes and uncovering opportunities for growth. I have a keen eye for identifying inefficiencies and developing innovative solutions that boost operational efficiency, reduce costs, and fuel business expansion.At the heart of it all, my mission is to drive success not only for myself but also for the esteemed clients of Rayden Interactive. I am eager to contribute my skills and knowledge to help our clients stay ahead in today\'s data-driven world.Let\'s connect! Whether it\'s to discuss industry trends, explore potential collaborations, or share insights, I am always open to connecting with like-minded professionals. Together, we can propel businesses to new heights through the power of data!#DataScience #BusinessAnalytics #ProcessImprovement #TeamEngagement #Innovation

Experience

1. Customer Success Manager

   Cuemath

   Jan 2024 — Present · Gurugram, IN

   Led end-to-end customer onboarding and training sessions, ensuring seamless product adoption and driving high user engagementLeveraged data analysis to identify trends, gaps, and opportunities, enabling data-driven decision-making and continuous process improvementsManaged and executed campaign initiatives using tools like Notion, optimizing communication and engagement with key stakeholders, including teachersCollaborated with cross-functional teams to design and implement customer success strategies, enhancing overall user experience and improving retentionSpearheaded the entire onboarding and hiring process, ensuring a smooth and efficient experience for new hires while aligning with organizational objectives

Education

• Fortune Institute of International Business

  PGDM, Finance and Marketing

• Shaheed Bhagat Singh College

  International Business/Trade/Commerce

  2013 — 2016