Jagat Kumar

About Jagat Kumar

20 years experience in International Travel Sales, Leadership.Contact Center Management.I believe in leadership principles ie. Passion for Customers, Continuous improvement, ownership, attention to details etc.Now looking forward for new challenges.

Experience

1. Branch Manager

   Switrus Holidays

   Dec 2024 — Present · Mumbai, IN

   Oversee and manage the entire branch for the region & discovered new opportunities.• Analyzed the opportunity areas at the enterprise-wide business processes to identify areas for ease of business that resulted achieving a significant revenue & conversion % hike.• Achieved and delivered regional sales targets, including both team and individual trading goal Responsible to achieve the set Sales Target for the year basis month on month comparison.• Responsible to create a funnel of corporate clients and ensure they are regularly solicited.• Managed and maintained a tracker with 100% timely update to CEO & COO.• Have been scoping & identify potential markets to create awareness & bring the business.• Have a detailed understanding of the product & create a unique offering for the corporate clients• Responsible to build strong relationships with key influencers and decision makers across all corporate clients ( B2B & B2C).• Lead and develop the branch in all aspects to achieve business objectives.• Manage and evaluate team members’ performance, providing regular feedback and support for improvement ( WOW, MOM & YOY).TOOLS- Microsoft suits, Leadsquared, Online portal bookings, Google workspace, CRM.Products- Holiday Packages, GIT, FIT, SIC.MOC – Voice, Chat, EmailManaged Teams- Sales, Visa, Accounts, Filtering, Customer Service.

Education

• Prabhat Tara School - India

  10th Board

• DU

  Graduation

• Yogoda Satsanga Mahavidyalaya

  Intermediate of Science, Science

• Computer Polytechnic

  Diploma, Computer Programming, Specific Applications