Riya Paul
Director of Pmo @Exchange Technology Services
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WORK HISTORY
Director of Pmo @Exchange Technology Services
Winnipeg, MB, CA
EDUCATION
Sardar Patel University
Bachelor of Engineering (B.E.), Computer Engineering
Centennial College
Post Graduate, Project Management
SKILLS
ABOUT RIYA PAUL
I am an accomplished Project Management Leader with over 17 years of expertise working with complex, multi-disciplinary projects across diverse domains.Adept at leading large-scale implementations, managing cross-functional teams, & optimizing IT & business processes to enhance operational efficiency. With a strongtechnical background and exceptional communication skills, I bridge the gap betweenbusiness needs & technical execution, ensuring seamless delivery of projects whilefostering continuous improvement within the organization. Recognized for deliveringprojects on time & within budget, & for leading initiatives that improve overallproject management methodologies & IT practices.I am driven by challenges which is my greatest strength & always helps me to successfully achieve my end goals.Qualifications• 17+ Years of experience in multiple domains: BPO, IT, Insurance & Telecom.• B.E. in Computer Science & Post-Grad Diploma Certificate in Project Management with Honors.• Managed crucial Client implementation in BPO industry for clients including but not limited to: Restaurant & Hospitality, Entertainment, Automotive, Retail, Banking & Financial Institutions and Service.• Exceptional communication skills that relays correct and concise information along with strengthening client relationship.• Hands-on experience with Stakeholder-management, Conflict-management & Requirement-gathering. • Acknowledged as a quick learner & , proactive team player prioritizing tasks & meeting multiple timelines in complex environment.• Recognized for customer service, presentation skills & leadership skills.• Proficient in Financial Project Analysis including Cash-flow management, Cost-estimation, Cost Management.• Acknowledged for Technical & Analytical skills, & Problem-solving skills.• Known for best business practices resulting in highest efficiency.• Excellent hands-on in Agile on release planning & design, change request execution, documentation & maintaining process assets.• Strong-hold on latest technology & innovation in external competitive market.• Thoroughly acquainted with Critical Path Method (CPM), Gantt Chart, Network Diagrams & Work Breakdown Structure, & Smartsheet.Skills• Project Management Tools and Methodologies: Critical Path Method (CPM), Gantt Chart, Network Diagram, Work Breakdown Structure (work packages), Agile, Tasks, Activities & Scheduling, Budget & Costing, Resource allocation, MS Office Project, MS Excel, PMBOK 4.0, SDLC, Scrum, Project management plan, Project Charter, Scope Statement, Smartsheet, JIRA
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