Jagannatha A

About Jagannatha A

Dynamic and results-oriented Senior Process Trainer with extensive experience in…

Experience

1. Senior Process Trainer

   UNext Learning

   Jul 2024 — Present · Bangalore Urban, IN

   Training Delivery for NHT: Skilled in delivering tailored Instructor Led Training for outsourced partners, ensuring effective communication and engaging techniques. I adapt content to meet partner objectives, foster collaboration, and seek feedback for continuous improvement, driving mutual success.Program/Project Planning: Collaborate with stakeholders to define objectives and design training modules aligned with company standards and goals. Develop detailed plans outlining timelines, resources, and delivery methods (classroom, virtual, or hybrid).Curriculum Development: Create and curate training materials—presentations, handouts, videos—customized for different audiences (new hires, existing employees, management) and adhering to compliance standards.Stakeholder Communication and Coordination: Act as the main point of contact, coordinating with subject matter experts, operations, HR, and IT teams, while effectively communicating progress, challenges, and milestones.Training Program Delivery: Lead training sessions using varied methods (lectures, role-playing, hands-on activities) to ensure participant engagement and understanding. Manage timing to ensure content is delivered within schedule.Monitoring and Feedback: Assess training effectiveness through observation and feedback, making real-time adjustments. Collect post-training feedback to evaluate success and identify areas for improvement.Collaboration with Operational Excellence Team: Work closely with the Operational Excellence team to enhance training using Google Forms to align scenarios and route maps with customer behavior and SOPs, improving adherence to SOPs.

Education

• Indira Gandhi National Open University

  Bachelor's degree

  2014 — 2016

• Indira Gandhi National Open University

  Bachelor's degree

  2016 — 2019