Jagannath Karra
Principal Director @ LTIMindtree | Process Improvement, People Management
- Role
- Principal Director at LTIMindtree
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Jagannath Karra
With over 24 years of experience in business process outsourcing (BPO) operations, I am a seasoned and versatile professional who can deliver excellence in customer service, process improvement, and strategic planning. As the Principal Director at LTIMindtree, I lead the service delivery strategy for customer support, collaborating closely with the business head and the clients to ensure quality, efficiency, and profitability. I am a certified Scrum Master and Six Sigma Green Belt, with expertise in various domains within the BFSI industry, such as insurance, credit card, mortgage, and supplier information management. I have successfully managed complex and diverse processes, transitions, and expansions, while meeting or exceeding client SLA and internal KPIs. I have also been instrumental in developing and implementing performance metrics, training and quality teams, and improvement projects. I am passionate about creating value for the customers and the organization, and empowering my team to achieve their potential.
Experience
Principal Director
Sep 2022 — Present · Bengaluru, IN
Education
Madurai Kamaraj University
Master of Computer Applications, Computer Programming, Specific Applications
Indian Institute of Management Bangalore
Executive General Management Program, General Management
Symbiosis University, Pune in 2004
MBA, Finance
Osmania University
B.Sc, Mathematics and science
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