Jagan Mohanarao Peddinti

About Jagan Mohanarao Peddinti

ServiceNow Architect | 16 Years IT Experience | 13.4 Years ServiceNow SpecializationStrategic ServiceNow Architect and Project Lead with a 16-year career defined by driving digital transformation for global leaders including Standard Chartered Bank, Haleon (GSK), Qualcomm, UHG, SS & C, TTEC, Tech Mahindra and TCS. I specialize in architecting high-scale, data-driven automations that bridge the gap between complex business requirements and seamless technical execution. Key Career Impact:Landmark Automation (SCB): Engineered a Finance Service Management practice saving 16,800+ labor hours annually and managing requests per quarter.High-Value ROI: Digitized $3B worth of annual investment reviews, saving 6 FTEs through reusable, data-driven designs.Strategic Delivery (UHG): Delivered 180+ stories in 10 months, earning the \"Live Leadership\" award and a top-tier financial reward outperforming 40+ teams.Technical Debt Reduction (Qualcomm): Led a 9-month On-Prem to Cloud migration, re-aligning legacy systems with OOB frameworks. Specialized Expertise: I distinguish my work by designing \"Developer-Independent\" solutions. I empower Process Owners to manage complex business cycles—such as SOX compliance, budget tracking, and regulatory attestations—through configurable playbooks, eliminating long-term reliance on ServiceNow technical teams.Core Competencies:Modules: ITSM,HRSD, CSM, ITAM, ITBM, ITOM and WSD.Architecture: App Engine (Scoped Apps), Enterprise Integrations (REST/SOAP, Kong Gateway).Leadership: Greenfield Implementations, Sprint Planning, and Global Team Mentoring.Certifications: CSA | CAD | CIS–ITSM | CIS–HRSD | CIS–HAM | CIS–CSMCurrent Status: ServiceNow Architect at Haleon (App Engine Tower Lead). Notice Period: 90 Days. j••••••••@gmail.com

Experience

1. Project Lead and Servicenow Architect

   Tech Mahindra

   Apr 2024 — Present · Hyderabad, IN

   Working as ServiceNow Architect and Lead developer on Custom Applications and Custom Service Portals for one of the leading Consumer Healthcare Company.• As a “App Engine” tower Lead working on complete custom scoped applications like Group Management Certification (GMC), CAF Compliance (Critical Application Framework), Shift Pay Portal, Showcase Portal, and CSI Portal (Critical and Sensitive Information) applications.• Lead for custom applications like GMC, CAF Compliance, Shift Pay Portal, Showcase Portal, and CSI Portal.• Architect collaborating with Product Owners & Customers on requirements, backlog refinements, sprint planning, estimates, and solutions.• Responsible for solutioning use cases, effort estimates, stories, and deliverables with customer demos for release acceptance.• Assisting developers with impediments and conducting peer reviews for best practices.• Enhanced GMC application, portal, and catalog items.• Implemented \"Approach due\" logic on CAF portal for filtering pending CAF requests.• Fixed defects and gaps in CAF application, including CAF requests and status issues.• Developed \"Comp Off and On-call\" functionality on Shift Pay application and portal, including HR case creation for Payroll team.• Conducted gap analysis on Service Operations Workspace (SOW) and provided solutions.• Implemented critical catalog items for Governance, Facilities, and GRC teams with automation.• Created custom scripts for generating CSV files for Request Items fields, variables and multi-row variables.• Collaborated with User Experience team on PIN reset catalog form for Virtual Agent integration.• Worked on BAU and supported other towers with requirement gathering, solution design, development, and delivery.• Received multiple Global Employee Recognition awards from Haleon clients.• Collaborated with leadership to streamline processes and build a better team for improved client delivery and user experience.

Education

• Vellore Institute of Technology

  Master of Technology (M.Tech.)

  2007 — 2009

• Jawaharlal Nehru Technological University

  Bachelor of Technology - BTech

  2002 — 2006

Skills

• IT Service Management
• Cloud Computing
• Management
• Itil
• Sdlc
• Enterprise IT Infrastructure
• Servicenow
• Service Now (Enterprise IT Cloud Tool) Developer